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Jelss Pty Ltd ACN 624 512 901About our Shipping Policy
Thanks for taking the time to read our shipping policy (Policy), we are Jelss Pty Ltd ACN 624 512 901 trading as Erin’s Quality Outdoor Power Centre (Erin’s, we, our, us and other similar terms). The following information sets out the terms and conditions regarding delivering products to you.
Please consider our Policy prior to making a purchase. If you have any questions, or customer service matters you would like us to address, contact us via the details set out at the end of this Policy.
Processing your order
After you make your order, where you provide an email address, we will send you a confirmation email. After your payment is authorised and verified, we will process your order, confirm our stock, and prepare the delivery information. We will send you a notice when your order has been dispatched.
Most products promoted on our website or in our catalogue are available from our local store. However, those products temporarily out of stock, or those which are subject to a special order, will need to be fulfill by our suppliers. Were we anticipate delays, we will contact you and provide further details.
Arrangements can be made for shipping within Australia. Where products are made available for purchase via our website, shipping options may be presented at checkout. All prices presented on our catalogue and website are exclusive of shipping costs. Large and special-order items may be shipped directly from our suppliers. Packaging and handling fees may apply.
Please note that unless otherwise agreed in writing, we cannot deliver to PO Boxes or parcel lockers and do not offer international delivery.
You are required to provide us with a correct delivery address at time of purchase. Deliveries may be delayed, and further costs incurred, if incorrect details are provided. You agree to pay the cost of re-shipping in such circumstances.
We reserve the right to dispatch the goods you purchase in more than one delivery.
Rates and delivery timeframe
Where possible we will provide a range of delivery options and endeavour to deliver products to you as soon as possible. You may choose from the options at checkout if one suits you. Alternatively, please contact our friendly staff who will endeavour to assist you with alternate shipping options.
Any delivery time advised is to be used as a guide only and is only valid as at the time it is communicated to you. The delivery time commence from the date of shipment, not your order date. You acknowledge and agree there are many unforeseen circumstances that may impact the actual delivery time, such as the availability of stock, severe weather, health pandemics, industrial action and the action or inaction by a government authority.
On delivery, you will be required to check the condition of the packaging and confirm that the correct products in your order have been delivered. You must notify us within 5 business days of any error with or damage to your order.
Damaged goods and delivery problems
If goods arrive damaged, please contact us as soon as possible. We will provide you with further instructions. Where the goods can be posted or otherwise easily returned to us then you are responsible for returning the product to us. If you are unable to return the product for any reason, we will provide you with further instructions when you contact us. Any product which you say was damaged during delivery must be returned to us in the condition in which you received it.
You can contact us by:
Telephone: (02) 6353 1608
Post: 2464-2468 Great Western Hwy, Little Hartley NSW 2790
We aim to respond to any queries or requests of delivery within 7 business days of having received them.