Jelss Pty Ltd ACN 624 512 901About our refund Policy
Thanks for taking the time to read our refund policy (Policy), we are Jelss Pty Ltd ACN 624 512 901 trading as Erin’s Quality Outdoor Power Centre (Erin’s, we, our, us and other similar terms). Your satisfaction with our goods and services is really important to us, which is why we have taken the time to prepare this Policy. It sets out your rights to a refund for goods and services you procure from Erin’s.
Please consider our Policy prior to making a purchase. If you have any questions, or customer service matters you would like us to address, contact us via the details set out at the end of this Policy.
The Australian Consumer Law
The goods and services you purchase from us come with guarantees conferred by the Australian Consumer Law. Nothing in our refund policy is intended to deny you those rights.
When we provide refunds
If the goods do not meet the description on our website, catalogue or brochure
If the goods do not meet the description on our website, catalogue or brochure, we will replace the goods or refund the money, whichever you prefer.
If the goods are unsafe
If you find the goods are unsafe for their intended use, then please do not use them and contact us as soon as possible. We would be deeply concerned about this, and we want to know about it as soon as possible. If the goods are unsafe for their intended use, we will replace the goods or refund the money, whichever you prefer.
If the Goods do not do what we said they would do
We stand by the representations our staff make as well as those set out on our website, catalogue or brochure. If the goods do not do what we said they would do we will replace the goods or refund the money, whichever you prefer. However, just because someone on a social media channel said it would do that doesn’t mean we agree, so please consider how we, and not others, describe the purpose of the goods
Of course, if the manufacture promised it would do something which it does not do, we would like to hear about that also. We don’t want our customers to be, nor do we want to be, misled.
Other major problem with the goods
Where there is another major problem with the goods as defined in the Australian Consumer Law, we will replace the goods or refund the money, whichever you prefer.
We do not provide refunds for services simply because you changed you mind or failed to clearly articulate your needs. However, if you believe the services were provided with an unacceptable level of care, are not fit for purpose or were not delivered in a reasonable time, please contact us immediately.
If there are any other problems not referred to here, please contact customer support and we will individually assess your concern.
When we do not provide refunds
Change of mind
There is no obligation to provide a refund or replacement of the goods or services you purchase merely because you change your mind. Similarly, we do not provide refunds simply because you find goods cheaper elsewhere.
Misuse and maintenance
We do not provide refunds if you misus the goods and that misuse caused the problem or otherwise damaged the goods. Similarly, we do not provide refunds if you do not operate or maintain any of the goods you purchase in accordance with the manufacture’s recommendations. If you need assistance maintaining the goods you purchase, please contact our service department.
If there is an eventuality not otherwise set out in this Policy, then we would refer to the rights and remedies available under the Australian Consumer Law.
Damaged goods and delivery problems
If goods arrive damaged, please contact us as soon as possible. We will provide you with further instructions. Where the goods can be posted or otherwise easily returned to us then you are responsible for returning the product to us. If you are unable to return the product for any reason, we will provide you with further instructions when you contact us. Any product which you say was damaged during delivery must be returned to us in the condition in which you received it.
You can contact us by:
Telephone: (02) 6353 1608
Post: 2464-2468 Great Western Hwy, Little Hartley NSW 2790
We aim to respond to any queries or requests for refunds within 7 days of having received them.